Customer service

We are satisfied if you are too!

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Stockings To Go gives you various options for payment and shipping. All aimed at making it as easy as possible for you. Please feel free to contact us if you have any questions. This can be done via the contact form or by telephone +31 (0)6 20 62 27 97.

Price indications and VAT

All prices in the Stockings To Go webshop include 21% VAT.

Our stock and delivery
The aim of Stockings To Go Beenmode is to have all items in the collection in stock for immediate delivery, so you will not find any items with us to enhance the shop. If an item is temporarily out of stock, you will receive a notification in the shopping cart BEFORE you finally place the order. We will inform you about any subsequent deliveries immediately upon receipt with the expected delivery time.

Order confirmation and progress notifications
When your order has been completed, you will receive confirmation of the placed order via email. Always check the email address you provided for typographical errors.
If you have not received this, it is wise to first check the Spam folder of your email program.
During the order processing process you will receive emails with the latest status (for example shipment) and any relevant additional information.

Shipping without 'sender' on envelope or package
Would you like to receive your order without 'sender' on the envelope or package? That is possible and we are happy to do this for you.
To do this, select the 'Send order anonymously' option which is located at the bottom of the page when completing your order.
Perhaps the 'Pickup at PostNL Collection Point' option is a good alternative to consider.

Pick up at Stockings To Go

We offer you the option to collect your order from us in the webshop after payment. To do this, select the option 'Collection at Stockings To Go after appointment' during check-out in our webshop. We will contact you for a further appointment. Of course the option is free.

Pick up at PostNL Collection Point - Netherlands
You no longer have to stay at home to receive your package. With more than 2,600 collection locations throughout the Netherlands, there is always one nearby, including Albert Heijn, Plus, Bruna, Jumbo and Primera.
To do this, select the 'Collection point' option during check-out in our webshop. PostNL automatically selects the nearest PostNL Collection Points for you and you can indicate your preference.

PLEASE NOTE: The selection of your desired collection point takes place after payment has been completed!

You will receive an email from PostNL about the time when you can collect your order, normal delivery time is approximately 1 working day.
Please note: Your package will remain available at the collection point for 7 days. After this period, the package will be returned to Stockings To Go.
Simple and fast for an amount of € 6.95, from € 60 you pay € 2.45.

Shipping via Standard PostNL

As standard, we send all our orders the same or next working day via PostNL as letterbox post and only for larger quantities it will be parcel post.
PostNL strives for delivery within 24 hours and any possible delay is beyond Stockings To Go's control.

For shipment via letterbox post, we use a special box that meets the maximum dimensions for delivery via your letterbox.

Simple and fast for an amount of

• €4.50 for the Netherlands, free from €60
• €6.95 for Belgium and Germany
• €11.95 other available countries

For the Netherlands, standard shipping costs are free from €60.

Shipping to Belgium
As standard, we ship all deliveries to Belgium the same day via PostNL as letterbox post or parcel. Experience shows that delivery can take several working days.

Pick up at PostNL Collection Point - Belgium
You no longer have to stay at home to receive your package. With PostNL collection locations throughout Belgium, there is always one nearby.
To do this, select the 'Collection point' option during check-out in our webshop. PostNL automatically selects the nearest PostNL Collection Points for you and you can indicate your preference.

PLEASE NOTE: The selection of your desired collection point takes place after payment has been completed!

You will receive an email from PostNL about the time when you can collect your order.
Please note: Your package will remain available at the collection point for 7 days. After this period, the package will be returned to Stockings To Go.
Simple and fast for a fixed amount of € 6.95.

Payment via iDeal / iDeal QR

With iDEAL you can pay for your online purchases reliably, safely and easily.

iDEAL is the system that links you directly to your internet banking program when making an online purchase. If you use internet banking at ABN AMRO, ASN Bank, Fortis, Friesland Bank, ING, Rabobank, SNS Bank or SNS Regio Bank, you can pay directly with iDEAL. You can then pay quickly and easily in the familiar internet payment environment of your own bank. Pay as you're used to.

Stockings To Go does not charge any additional costs for this payment method.

Payment via Bancontact/Mister Cash

Bancontact/Mister Cash is the online payment system developed by the joint banks in Belgium. The banks are Belfius, BNP Paribas, ING, FINTRO, KBC, CBC, AXA bank, VDK Spaarbank and Record Bank.

All Belgian customers of participating banks who use internet banking can use Bancontact/Mister Cash. With Bancontact/Mister Cash you can pay for your purchases directly in a banking environment that you are familiar with.
Stockings To Go does not charge any additional costs for this payment method.

Payment via PayPal

Payment can be made quickly and easily via PayPal.

A good method if you want to use VISA or MasterCard.
In addition, PayPal offers you buyer protection.
Stockings To Go does not charge any additional costs for this payment method.

Payment via bank transfer

Of course it is also possible to pay by bank transfer and Stockings To Go works together with Mollie for this.

Mollie is a leading, reputable Payment Service Provider with a license from De Nederlansche Bank.

If you choose this payment method, you will receive an email with the payment details after you have placed the order. Your payment is made via Mollie's bank account. Please note: Processing orders paid by bank takes a few days longer than payment via iDEAL or PayPal.